BioPep – Privacy Policy (POPIA)

PRIVACY POLICY

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Bio-Pep (Pty) Ltd (“Bio-Pep”, “we”, “us”, or “our”) respects the privacy of its customers and is committed to protecting personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how personal information is collected, used, stored, and protected when users access or interact with the Bio-Pep website.

3. PERSONAL INFORMATION WE COLLECT

3.1. Bio-Pep may collect and process the following categories of personal information:

  • Full name and surname
  • Email address
  • Contact number
  • Billing and delivery address
  • Payment information necessary to complete transactions
  • Account registration information
  • Communication records between Bio-Pep and the customer
  • Website usage data such as IP address, browser type, and device information

3.2. Personal information is collected directly from the user when placing orders, creating an account, communicating with Bio-Pep, or interacting with the website.

4. PURPOSE OF COLLECTION

4.1. Personal information is collected and processed for legitimate business purposes, including:

  • Processing and fulfilling customer orders
  • Delivering products to customers
  • Communicating order updates and customer support responses
  • Processing payments and preventing fraudulent transactions
  • Maintaining customer records and accounts
  • Complying with legal and regulatory obligations
  • Improving website functionality and user experience

4.2. Bio-Pep will only process personal information for purposes that are lawful, reasonable, and necessary for its business operations.

5. LEGAL BASIS FOR PROCESSING

5.1. Personal information is processed on the basis of:

  • Customer consent
  • Contractual necessity for fulfilling orders
  • Compliance with legal obligations
  • Legitimate business interests of Bio-Pep

6. DISCLOSURE OF PERSONAL INFORMATION

6.1. Bio-Pep does not sell, rent, or trade personal information to third parties.

6.2. However, personal information may be shared where reasonably necessary with:

  • Payment processors and financial service providers
  • Courier and logistics companies for product delivery
  • IT service providers supporting website infrastructure
  • Legal or regulatory authorities where required by law

6.3. All third parties receiving personal information are required to maintain confidentiality and comply with applicable data protection laws.

7. SECURITY OF PERSONAL INFORMATION

7.1. Bio-Pep takes appropriate technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration, or destruction.

7.2. These measures may include secure server infrastructure, encrypted communications where applicable, restricted access to authorised personnel only, and internal data protection procedures.

7.3. Despite reasonable safeguards, no electronic system can be guaranteed to be completely secure.

8. RETENTION OF PERSONAL INFORMATION

8.1. Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

8.2. Where information is no longer required, it will be securely deleted or anonymised in accordance with applicable laws.

9. CUSTOMER RIGHTS UNDER POPIA

9.1. In terms of POPIA, customers have the right to:

  • Request access to their personal information held by Bio-Pep
  • Request correction or updating of inaccurate information
  • Request deletion of personal information where legally permissible
  • Object to the processing of personal information in certain circumstances
  • Lodge a complaint with the Information Regulator of South Africa

9.2. Requests relating to personal information may be submitted to Bio-Pep using the contact details provided on the website.

10. COOKIES AND WEBSITE DATA

10.1. The Bio-Pep website may use cookies or similar technologies to improve website functionality, enhance user experience, and analyse website traffic.

10.2. Users may configure their browser settings to decline cookies; however, certain features of the website may not function properly without them.

11. CHANGES TO THIS POLICY

11.1. Bio-Pep reserves the right to update or amend this Privacy Policy from time to time. Updated versions will be published on the website and will become effective upon publication.

12. CONTACT INFORMATION

12.1. For any privacy-related enquiries or requests regarding personal information, users may contact Bio-Pep through the contact details provided on the website.